Restoration 1 Northwest Arkansas service technicians are the 'go-to experts' in flood damage cleanup and restoration in your area. R1 professionals master the most current protocols and use the most advanced and successful digital equipment in flood damage, cleanup, and repair when earning their certification through the internationally recognized certifying organization, Institute of Inspection, Cleanup, Restoration Certification (IICRC). R1 Northwest Arkansas keeps and carefully maintains the specialized equipment to provide exemplary services to our customers.
Our service technicians are professional and reliable on and off the job site. They follow the endorsed procedures when conducting flood damage cleanup and restoration services at your business or home. Our commitment to all of our customers is excellent customer service, and we strive to maintain that at all times.
We recognize the importance of arriving at the affected area as soon as possible. Typically, our service technicians will be at your location within 60 minutes of your emergency call to our office. We arrive on time for scheduled appointments unless an unforeseen emergency occurs, at which time we call and make arrangements to come at a different time.
The first thing we do is secure the affected area to avoid any further damage from occurring and protect everyone from unknowingly becoming affected by the site. Then, we determine the sort of and extent of damage that has happened by completing a thorough inspection of the area.
We prepare a truthful and straightforward service quote regarding the time it will take, the services provided, and the cost associated with it based on our inspection outcomes. We prepare the service quote for you to review, ask questions about, and approve. Our service quotes are very accurate because we base them on our previous years of experience performing this service in your community.
We begin implementing the service plan, without delay, upon your approval. The crew lead technician monitors the plan's implementation and discusses it with you to obtain your acceptance of any modification of the scope of work.
We assist you in filing the necessary insurance paperwork correctly the first time to ensure you get the total amount of coverage back. We have an ongoing positive working relationship with the insurance companies and kept up to date with any changes in their requirements.
We provide a 100% guarantee of our work and 100% customer satisfaction.
Contact us! We are standing by to assist you in whatever manner you determine necessary.